What is the returns policy?
We offer a full refund on any items returned to us within 14 days of the delivery date. Accepted returned items will be credited to the payment method used to originally purchase the items within 5 working days of receiving the return.
Refunds to a credit or debit card can take up to 10 working days. Unfortunately, if the shoes have been worn outdoors or are otherwise damaged, the product is not eligible for return or exchange. We recommend that you check if your shoes fit your satisfaction on a carpet before wearing them outside or on rough surfaces as all returned goods need to be in perfect condition.
Products must be returned in their original packaging, including shoe box and dust bags to avoid incurring in deductions to your refund Any original shipping charges and return charges will not ordinarily be refunded. Unfortunately, we are unable to offer exchanges.
If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original order. Unfortunately, we're unable to put the stock on hold. All questions and queries are handled by our expert customer service team, so please contact us with any questions on email@example.com , so we can help you.
If the item is faulty when you receive it, please inform our Customer Service team within 14 days from the date you received it, via email to firstname.lastname@example.org . Please include a photo and description of the fault. We will arrange a return for a refund or replacement for you. If you have had the item for over 14 days we will look into this for you. Please note that we're unable to offer a repair, replacement or refund for items that you have owned longer than 6 months. Items that are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
ON SALE ITEMS
Products sold at discount can be returned, but are not eligible for free returns.
HOW TO RETURN YOUR ORDER
Contact us by email within 14 days of receiving your order, at email@example.com
to request a return and receive your returns label(s). Please inform us which item(s) you wish to return. The return label and required documents will be sent to you by email and will require printing. Fill out the returns form (which you will have received with your order), listing the item(s) you want to return, providing a reason where possible. Please ensure your returns form is enclosed in the return parcel. Make sure your items are securely wrapped back up in the materials they were delivered in. If you are returning items from multiple brands you may receive more than one return label. Please ensure the correct label is attached to each package. Once we receive the returned item(s) a refund will be issued to your original payment method within 2 working days. Refunds to a credit or debit card can take up to 10 working days. You will receive an email when your return has been processed
Who pays for the return shipping costs?
The return shipping costs are on L'Atelier Mode in case of faulty or incorrect products only. We hight advise to check our detailed size charts for perfect fit.
Our store is open from Monday to Friday. Orders are typically processed and dispatched within 24 hours. When your order leaves our store we will send you an email together with your tracking number and shipping details.
From our Order Confirmation, it will take you from 1 to 3 working days to receive your purchase if you are in the UK, 2-3 working days if you are in Continental Europe and North America, and 3-4 working days if you are in Asia or Oceania. The estimate transit times are detailed during the checkout process based on your specific country.